UGMC launches 2026 Customer Service Week celebrations

The University of Ghana Medical Centre (UGMC) has launched its 2026 Customer Service Week with a call on staff to make exceptional patient experience a daily responsibility rather than a duty confined to the Client Services Department.

The event, held last Tuesday was on the theme: “The Extra Mile,” sought to deepen a culture of service excellence across the medical centre while recognising staff whose dedication, compassion and commitment had improved the experiences of patients, families, guests and colleagues.

The launch brought together management, staff and stakeholders in a renewed commitment to ensure that “extra mile” becomes part of the culture of UGMC, with speakers stressing that clinical excellence must be matched by compassion, clear communication, dignity, fairness and ownership of patients’ concerns.