Seven leadership lessons I learnt from reading ‘Rebuilding Confidence, Restoring Strength’

As a journalist, I approached Rebuilding Confidence, Restoring Strength: The Story Behind NIB’s Remarkable Transformation expecting a story about banking, numbers and the recovery of a struggling financial institution, but found something broader.

People leadership: Pay the people before asking them to perform One of the most memorable ideas in the book is that institutions cannot succeed if the people inside them have lost confidence.

It is a book about leadership, people, systems, accountability, technology and, perhaps most importantly, how leaders manage change when money, technology and people collide.