NEDCo resolves over 800 billing complaints, installs 400 meters

The Northern Electricity Distribution Company (NEDCo) has resolved more than 800 billing-related complaints and installed over 400 electricity meters in the Tamale Area.

The complaints were resolved and the meters installed as part of a series of customer clinics organised by NEDCo last Thursday to take its complaints-handling services closer to customers and address their electricity-related concerns.

At the various locations, temporary complaints desks were set up to receive and address concerns relating to new service applications, wrong billing, billing adjustments, prepaid meter vending and payment of electricity bills, among other issues.